Kebijakan Pembatalan

1. Booking Policy: All bookings must be made in advance through the designated booking platform, email, or phone. A confirmation email or receipt will be provided upon successful booking. Payment terms will be specified at the time of booking, and full or partial payment may be required to secure the reservation. Any special requirements must be communicated at the time of booking. 2. Cancellation by the Customer: Cancellations made more than 7 days before the scheduled booking date will receive a full refund or the option to reschedule. Cancellations made within 6 days of the booking may incur a cancellation fee of 50% of the total booking amount. No refunds will be issued for cancellations made within 48 hours of the booking. Failure to attend the booking without prior notice will result in forfeiture of any payments made. 3. Cancellation by the Supplier: In the unlikely event that the supplier must cancel a booking, customers will be offered a full refund or the opportunity to reschedule at a mutually agreed-upon date. If an event or service is canceled due to unforeseen circumstances (e.g., weather, safety concerns, or emergencies), the supplier will notify the customer as soon as possible and provide rescheduling options or a refund. 4. Changes and Rescheduling: Customers may request to reschedule their booking with at least 7 days' notice, subject to availability. Rescheduling within 6 days of the booking date may incur an administrative fee. The supplier reserves the right to adjust booking times or dates due to operational needs, in which case customers will be informed promptly. 5. Refund Policy: Approved refunds will be processed within 7 business days via the original payment method. Any applicable service fees or non-refundable deposits will be deducted from the refund amount. 6. Contact Information: For cancellations, rescheduling, or inquiries, please contact Lisa Hort at lisa@uniquecollaborations.com.au. By making a booking, both customers and suppliers agree to the terms outlined in this policy. This policy is subject to change at the supplier’s discretion.

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