Refund Policy – Unique Collaborations (Australia)

At Unique Collaborations, we are committed to providing high-quality products and services. Our refund policy is in line with the Australian Consumer Law (ACL), which provides you with rights and guarantees as a consumer.

Your Rights Under Australian Consumer Law
You are entitled to a replacement, repair, or refund if a product or service you purchase:
• Has a major problem or fault that makes it unsafe or significantly different from its description or demonstration
• Is not of acceptable quality or not fit for purpose

You are also entitled to compensation for any other reasonably foreseeable loss or damage caused by the issue.
We do not offer refunds or exchanges for:
• Change of mind
• Incorrect selection
• Accidental damage or misuse after purchase

Workshops and Custom Orders
If you are unable to attend a booked workshop, we can:
• Offer a transfer to another session (if available), or
• Provide a credit if cancellation is made at least 7 days prior to the event.
Custom or personalised items (e.g., handmade glass pieces or commissioned artwork) are non-refundable unless they arrive damaged or faulty. Please contact us within 7 days of delivery with photos and details.

How to Request a Refund or Exchange
Please contact us at [your email] or through our website within a reasonable time from purchase. Include:
• Your name and contact information
• Description of the issue
• Proof of purchase (e.g., receipt or order confirmation)

We will assess your request in accordance with your rights under Australian Consumer Law.